Cancellation and Return Policy
At Govinda Life Care, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our policy below to understand your options:
Cancellation Policy:
- Cancellation Window: You can cancel same before 5 pm before order dispatch.
- Cancellation Process: To cancel an order, please get in touch with our customer support team via email (support@govindalifecare.com) or phone (+91-9999346278) or proceed cancellation through my account page or submit the form.
- Refund Process: If your cancellation request is within the stipulated timeframe, we’ll initiate a refund using your original payment method. Please allow 4-5 business days for the refund to reflect in your account.
Return Policy:
- Eligibility: Once an order is dispatched, it cannot be refunded. You may request an exchange within 10 days if the product is unused and due to a manufacturing defect.
- Exchange Process: To initiate a exchange, please contact our customer support team via email (support@govindalifecare.com) or phone (+91-9999346278) or contact throuth the form submission. We’ll provide you with the necessary instructions and shipping details.
- Refund or Exchange: Upon receiving the returned item and verifying its condition, you’ll have the option for a refund or exchange. Refunds will be issued to your original payment method, while exchanges will be processed based on product availability.
- Return Shipping: Unless the return is due to an error on our part or a defective product, the customer is responsible for return shipping costs.
Note: Our cancellation and return policies are subject to change without prior notice. Please refer to this page or contact our customer support for the most up-to-date information.
By making a purchase on our website, you acknowledge and agree to abide by the terms of our cancellation and return policy. If you have any questions or concerns, please don’t hesitate to reach out to us. We’re here to help!
