Cancellation and Return Policy
At Govinda Life Care, we value your satisfaction and aim to provide you with high-quality healthcare products. However, if you need to cancel or return an order, please review the policy below for full details.
Cancellation Window:
Orders can be cancelled before 5:00 PM on the same day of purchase or before dispatch, whichever comes first.
How to Cancel:
To cancel an order, please contact our customer support team by:Email: support@govindalifecare.com
Phone: +91-9999346278
Through your account page, or by submitting the online cancellation form.
Refund for Cancelled Orders:
If your cancellation request is received within the allowed timeframe, a full refund will be issued to your original payment method within 4–5 business days.
Return & Exchange Policy
Return Window:
Returns or exchanges are accepted within 10 calendar days from the date of delivery.
Eligibility:
The item must be unused, unopened, and in its original packaging.
Returns are only accepted for items that are defective, damaged, or incorrectly delivered.
Products that have been opened, used, or tampered with are not eligible for return.
How to Initiate a Return or Exchange:
Contact our customer care team at support@govindalifecare.com or call +91-9999346278 within 10 days of delivery.
Provide your order number, product details, and reason for return/exchange.
Our team will verify eligibility and share detailed instructions along with the return shipping address.
Return Shipping Costs:
If the return is due to a defective or incorrect item, Govinda Life Care will cover the return shipping charges.
For all other reasons, the customer is responsible for the return shipping cost.
Refunds and Exchanges:
Once we receive and inspect the returned item, we’ll notify you about the approval of your refund or exchange.
Refunds will be processed to your original payment method within 4–5 business days after approval.
Exchanges will be shipped based on product availability.
Note:
Items returned without prior authorization will not be accepted.
This policy is subject to change without prior notice. Please refer to this page for the latest version.
By purchasing from our website, you acknowledge and agree to this Cancellation and Return Policy.
